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Return & Refund Policy

At , we want you to be completely SATISFIED with us!

We guarantee 1-to-1 REPLACEMENT or FULL REFUND (excluding items that are under promotion) if the Heal products that you have purchased are:


Claims must be lodged via the phone, our website or email within (7) SEVEN days of the delivery date to be eligible for replacement or refund. Depending on the claim we may require evidence of the defect via email or post. Items will be replaced with the same item originally purchased or you can opt to return the faulty item(s) and receive a full refund will be offered. Refunds are in Store Credit/Cash Vouchers and will be reflected in your account within 24 hours for your next shopping with us. Any usage of reward points will be non-refundable once the item is returned.   

Exchanges are not applicable for orders that are wrongly placed by customers and exchange is subject to approval. Shipping and handling fees incurred when returning an item to Heal are borne by the customers and we are not liable until the item(s) reaches our office. 

*Notes: 100% satisfaction guarantee is only applicable for purchases from our official website (

For purchases made on different platforms other than our official brand websites, such as offline retailers, an official proof of purchase or any form of receipt, documentation will be required for our refund process and is subject to approval; depending on the severity of the case. Failure to provide any form of proof of purchase will not be entitled to any refund. 

How to request for a replacement or refund?

1.  Contact us via email at or telephone at +6011 7000 0028.  A customer service representative will get in touch with you.
2.  Once we have evaluated the situation with the evidence provided, a 1-to-1 REPLACEMENT or FULL REFUND will be issued within (7) SEVEN working days if the evidence provided is valid.

If you feel that your situation falls outside of our policy, we encourage you to contact us at to confirm if your request can be accepted. Your satisfaction will always be our priority, so please feel free to call us and we will work hard to resolve any issues.